Customer First Culture: A Workshop on Improving Customer Sat and Loyalty

Speaker : Beverly Hathorn

Date: Tuesday, January 30, 2024 | Time: 01 : 00 PM EST | Duration : 60 Minutes

Creating this culture is a strategic approach that puts customer needs at the heart of every decision and action within an organization. It is more than just delivering customer service, it ensures that every employee, from top management to the frontline staff, shares the common goal of providing exceptional customer experiences.

Transform your business into a customer-centric powerhouse

  • Key Takeaways:
  • Understanding the Significance of Customer-Centricity
    Identifying Customer Needs and Expectations
    Creating a Customer-Centric Vision
    Empowering Employees
    Gap Identification
    Measurements - KPIs
    Feedback and Continuous Improvement

Join Us Live

The Workshop is delivered by a Customer Satisfaction Leader, certified in project management and human resources and experienced in coaching and developing customer service teams.

SIGN UP NOW